‘Delivering First Class Quality, Surpassing Customer Expectations’
Hands up those companies that don’t strive to achieve these types of goals. Well, we are no different but where we are different is that we do actually achieve this level time and time again. How to prove it? Well, here is an example of where Dura Deck 225 composite decking in charcoal colour was installed at a penthouse apartment in Dubai overlooking the Palm Jumeirah and the customer took the time to write to us with his comments.
“While fitting out a Penthouse apartment on the Palm Jumeirah, I have had to deal with more than a dozen separate sub-contractors. I can say without hesitation that Dura Composites, with Paul Fletcher my point of contact, have outclassed them all by a margin so wide that comparison becomes meaningless. With Dura Composites there were no problems with the supply or the install. From the beginning they were professional and they knew exactly what they were doing, they needed no micro-management, no pushing and no prodding (if you work with sub-contractors you will know what I mean). The quality of their installation was far superior than even I could have expected. I was hugely impressed and extremely happy; just look at the photos which speak a thousand words. Basically Paul and his team went beyond what was expected to deliver a first class product at a first class location. If you wish for a trouble free and high quality installation, then I recommend that you use Dura Composites.”
Penthouse Owner (name supplied) – Palm Jumeirah, Dubai, 2013